Hello folks! Yvonne Jones here, Marketing Manager, with ROK. For this month's update we have decided to pick the brain of our Sales Director Carey Jenkins and discuss her thoughts on customer service and its impact on the GIS community!
YJ: Good Morning Carey, glad to have you on board this morning!
CJ: Good Morning Yvonne, great to be here.
YJ: With all the options customers and potentials customers have for hosting GIS maps and/or data in the cloud, why choose ROK Technologies? What sets you apart from the others?
CJ: Let’s set product discussion aside for now and simply focus on service. What good is a product or service without support behind it? At ROK we focus on a custom experience. Every client is different and ever client has different needs. We pride ourselves on developing unique quality options for every client. Not only are the applications and maps unique per client, but every client gets personalized support for their services. Our team is thorough with the setup and will guide each client through any problem they may have. You are never without support from the ROK team. I think that makes us unique.
YJ: What about the product quality itself?
CJ: As an Esri business partner we are equipped with great knowledge of ArcGIS server and ArcGIS Online. Our team is well versed and can streamline the process for many clients. Not only that but we can create custom maps and applications as well. Whatever the client may need in regards to GIS map hosting we can handle with practiced care. With our team’s expertise and great customer service the clients are in for a great experience with our products.
YJ: So you mainly focus on GIS Map hosting and development?
CJ: We do emphasize our map hosting abilities but like I said we can create custom maps and applications as well. We can also create mobile applications. That way the clients can pass on their product to their customers in an easy to access form. Not only that but we are now partnered with eGroup and can host IT solutions and data in the cloud for our clients. We are evolving every day and finding new ways to bring solutions to our valued and potential clients. It is truly an exciting time for ROK technologies!
YJ: Wow! Ok so could you provide the readers with a scenario of a happy client and how they utilized your services?
CJ: Absolutely. We just received a raving testimonial from Franklin County in Alabama. This past summer, the Franklin County GIS Consortium used ArcGIS Online, together with map services hosted by ROK Technologies to create web maps for two local events.
The City of Russellville hosts an annual 4th of July celebration, attracting thousands of spectators. Also, in August, the City hosts a downtown festival, attracting dozens of vendors and thousands of patrons. Interactive web maps were used to display the locations of vendors, parking, first aid, attractions, and roadblocks, along with many other features. Public safety personnel and event organizers had access to maps showing the locations of emergency personnel, vehicles, and facilities.
ArcGIS Online was used because of the ability to embed the easy to use application within an existing website, use it in a mobile device, display map services hosted by ROK Technologies, and access a great variety of base maps.
They were very happy with the results!
YJ: You heard it best from our Sales Director. ROK Technologies really delivers in customer service and product. Way to go ROK!