Hello folks! Yvonne Jones here, Marketing Manager, with ROK. We will get back on schedule with our newsletter frequency. For this month's update we have decided to pick the brain of our President, Mike Murphy and discuss his thoughts on the latest service that ROK is providing - Infrastructure as a Service.
YJ: Good Morning Mike, glad to have you on board this morning!
MM: Good Morning Yvonne, great to be here.
YJ: First of all, what does ROK's Cloud Based IT Infrastructure for the ArcGIS Platform provide to someone considering this service?
MM: If you don't have the IT resources in house, you are able to leverage our thin client technology via citrix to deploy your desktop licenses of ArcGIS for editing and maintaining your GIS data. Expending valuable time and resources to keep your software applications secure, fully maintained, and up-to-date is one thing you shouldn't have to worry about.
YJ: How does the service work?
MM: The client realizes the highest levels of security and reliability for their ArcGIS for Desktop applications and data. Our expert technical team will deploy, maintain, update, and optimize your ArcGIS for Desktop applications, as well as provide the infrastructure required to run them. No more keeping up with all the latest hardware specifications. We take care of that. At the same time, you will maintain complete control over your applications and your data.
YJ: What kind of feed back are you receiving for this service?
MM: Because GIS falls under the IT Department often, IT Directors love this service as it frees them up to focus on mission critical tasks. GIS users also enjoy this service because ROK acts as their back office for GIS support. Users consider ROK as their "hands-on" GIS Cloud. It is a win-win for everyone.
YJ: Is this service hard to implement?
MM: The process is fairly straightforward. First, we work with our clients to migrate their databases, applications and map services to our private cloud. Once everything is configured and tested internally, we provide temporary access using ArcGIS (ArcMap, ArcCatalog) through Citrix for the client to perform testing of the business processes. Once acceptance has been given, we can transfer the client's ArcGIS desktop licensing to the Citrix server and provide secure access to their data or desktops. At this point, it is business as usual for the client with ROK providing technical support and maintenance as needed.
YJ: Thank you so much for taking the time and letting me pick your brain.
MM: No problem, my pleasure.